ARE ALL THE ITEMS LISTED ON THE SITE “IN STOCK”?
Many of the items are in stock and we try to keep them so as long as they are still being produced and put on the market. We constantly monitor our stock levels to ensure that the website is correct.
WHAT IS A PREORDER?
Preorders are items that have never been put on the market and are set to be released in the future. The tentative release date is listed above the Add Cart button. This button will also be labeled as “Preorder”
CAN A PREORDER DATE CHANGE?
Yes, and it is subject to the manufacturer/distributor. We have no control over the release dates. We offer a discounted preorder price because you are taking the risk in booking the item before it is released.
I ORDERED A PREORDER AND IT CANCELLED. WHAT HAPPENS?
We will notify you of the cancellation and arrange to provide you with a refund.
WHAT IS A BACKORDER?
Similar to a Preorder, a Backorder is an item which has been released on the market, stock has sold out but is still being produced and restocked in the near future. Like a Preorder, it will have a tentative restock date.
In the event you have placed an order for an item which is on reorder status and does not fill (the manufacturer ceases to produce the item), you will get your money back.
PAYING FOR PRODUCTS
HOW DO I PAY FOR MY ITEMS?
Click on the shopping cart and it will guide you throughout the process. We offer several payment options including bank transfer, mobile app transfer and credit card payments.
CAN I PAY AT THE STORE FOR IN STOCK ITEMS AND GET THE SAME WEBSITE OFFERS?
No. The website is one of our sales tools. It helps us stock the right amount of each item and provides the client with a wide range of items which we can fit virtually online but not physically in the shop. We pass on the overheads we save as discounts for the client. So if you want to save money order off the site, wait for an email from us updating you on the status of your order (usually sent within 24 hours except for weekends). If its already in stock you can come and collect it; if not you can receive it between 3 and 10 working days.
CAN I LEAVE A DEPOSIT ON THE WEBSITE?
No. But you can leave a deposit on preorders at the store. You will have to pay the full price of the item in this case and not the discounted price
SHIPPING & DELIVERIES
DO YOU SHIP OUTSIDE OF MALTA?
YES! We now ship outside of Malta!
HOW WILL MY ITEM BE DELIVERED?
We employ a number of ways of delivering items which are dependent on the nature and size of the item(s), and the location where the order has to be delivered. These include direct deliveries by the store itself and the use of 3rd party couriers/postal services.
Each method requires that someone has to be at the delivery address indicated as we require a signature. We will contact you prior to delivery to set the right time and day.
I ORDERED MORE THAN ONE ITEM & NOT ALL ARE IN STOCK AT THE MOMENT. WHAT HAPPENS?
We will contact you to deliver the items that are currently in stock. Once the other items come back in stock we will once again contact you to deliver them as well. You do not pay anything extra for multiple deliveries.
I DID NOT PAY FOR LOCAL DELIVERY BUT NOW I NEED IT. WHAT HAPPENS?
We offer free local delivery. Items are delivered on specific days and according to current Covid-19 measures. If you require express delivery we do offer that but you would need to pay for that. You can also contact us to set up a delivery at a cost. This includes any credit card/paypal charges we may incur.